Returns & Refunds

Returns
Return any product in new condition within 30 days for a refund.

Original shipping charges are non-refundable unless the error is due to Homeford Firefly. Special orders, holiday items, and glass vases have a 25% restocking fee. Customized and personalized items are nonrefundable.

Please note that Homeford Firefly policies differ from Homeford Firefly Direct policies.

Refunds
Your refund will be processed within 5 business days of receipt of your return.

Exchanges
To exchange an item, simply return the item to us for a full refund. Then place a new order for the items you need.